Refund policy

Return and Refund Policy

At DonnieMean, customer satisfaction is important to us. If you are not satisfied with your purchase, you may request a return within 30 days of delivery.

To qualify for a return, items must be unworn, unused, and in their original condition, with tags and packaging where applicable. To request a return or refund, contact our customer support team with your order number and reason for the request. Please wait for return instructions before sending any items back.

If your order arrives damaged, defective, or incorrect, contact us with photos and your order details so we can review the issue and arrange an appropriate resolution.

For eligible change-of-mind returns, customers are responsible for return shipping costs unless otherwise stated. Once an approved return is received and inspected, refunds will generally be issued to the original payment method. Please allow additional time for your bank or payment provider to process the refund.

Order cancellations must be requested as soon as possible. Cancellation may not be possible after an order has been processed or shipped.

For assistance with returns, refunds, or order concerns, please contact our customer support team. Nothing in this policy limits your rights under applicable consumer protection laws.